Vertigo Jewelry

Returning to the Website

We hope that you are happy with the items you have selected. We will be happy to exchange/return unworn and unblemished merchandise within 14 days of the delivery date. Please return all other items within the original packaging or contact us at returns@vertigojewelry.com to make other arrangements.

For returns made with a packing slip you will receive a refund for the purchase price in the original form of payment. If you do not have your packing slip, please contact us at  (877) 327-1121  and we will be happy to assist you in obtaining one.

We suggest that you send your return via USPS Priority Mail and request a delivery confirmation tracking number. This will insure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail. We are not responsible for any items lost in shipping.

Shipping and handling charges and sales tax on shipping are not refundable.

Exchanges

If you choose to return your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.

Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card.

Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.

These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).

Please allow two weeks for your return to be processed.
A credit should appear on your account within two billing cycles.

Mail your return to:

Vertigo Jewelry
2020 Harriman Lane
Redondo Beach, CA 90278

 

Vertigo Jewelry